Shipping & Delivery Policy –

At ROOHA, we are committed to delivering your orders in a timely, safe, and efficient manner. Our Shipping and Delivery Policy outlines the processes, timelines, and terms related to the dispatch and receipt of products purchased through our website: www.roohaclothing.com. Please read the following policy carefully before placing an order.

1. General Shipping Terms

  • ROOHA ships both domestically within India and internationally to selected countries.

  • All orders are shipped from our fulfillment center located in [Insert City, State, India].

  • We partner with reputed logistics and courier services to ensure reliable and secure deliveries.

2. Order Processing Timeline

  • Processing Time: Orders are typically processed within 2–4 business days from the date of order confirmation.

  • Processing includes order verification, quality check, packaging, and handover to the courier partner.

  • Orders placed on weekends or public holidays are processed on the next working business day.

3. Estimated Delivery Time

A. Domestic Shipping (India)

  • Standard delivery across India takes 3–7 business days after dispatch, depending on your location.

  • Remote areas may require additional delivery time due to courier limitations.

B. International Shipping

  • Delivery timelines vary by country and shipping method, typically ranging from 7–21 business days.

  • Customs clearance procedures in your country may affect the delivery timeline, which is beyond ROOHA’s control.

4. Shipping Charges

  • Domestic Orders: We offer free shipping across India on all prepaid orders above ₹[Insert Amount]. For orders below that threshold or cash-on-delivery (COD), a standard shipping fee may apply.

  • International Orders: Shipping charges are calculated at checkout based on the destination country, package weight, and shipping method selected.

  • Additional customs duties, VAT, or import taxes, if applicable, are to be paid by the customer at the time of delivery.

5. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email or SMS with the tracking number and courier details.

  • You can track the status of your shipment by visiting the courier partner’s tracking portal using the provided tracking number.

6. Delivery Attempt and Responsibility

  • Delivery Attempts: Our courier partners will attempt delivery up to two (2) times. If the delivery fails due to incorrect address, customer unavailability, or failure to receive the package, the parcel will be returned to us.

  • Redelivery/Reshipping Fees: In case the package is returned due to non-delivery, the customer will be responsible for additional shipping charges for re-dispatch.

7. Delays and Force Majeure

While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances such as:

  • Natural disasters (floods, earthquakes, etc.)

  • Political unrest, strikes, or government restrictions

  • Customs clearance issues for international shipments

  • Courier partner delays

ROOHA is not liable for such delays, but we will proactively communicate any changes in delivery timelines.

8. Damaged or Missing Shipments

  • If you receive a package that appears to be tampered with or damaged, do not accept it and notify us immediately.

  • If an item is missing from your order or the packaging appears compromised, please contact our customer service within 48 hours of delivery along with an unboxing video, as required by our Return & Exchange Policy.

9. International Shipping Terms

  • Customers are advised to check with local customs authorities regarding import duties and product restrictions before placing an order.

  • ROOHA is not responsible for packages held or rejected by customs authorities due to regulatory issues or unpaid import fees.

  • Return shipping due to customs rejection or refusal to pay duties will be at the customer’s expense.

10. Change of Shipping Address

  • Customers may request a change in shipping address within 6 hours of placing the order, provided it has not been dispatched.

  • No changes to the address can be made once the order is shipped.

11. Customer Support

If you have any questions, concerns, or requests regarding your shipment or delivery status, please reach out to us:

📧 Email: roohaclothing06@gmail.com

12. Legal & Liability Disclaimer

ROOHA shall not be held liable for:

  • Delays caused by third-party logistics providers.

  • Orders lost or damaged during transit due to the fault of the courier.

  • Inaccurate address or recipient details provided by the customer.

In the case of disputes or claims, ROOHA’s maximum liability is limited to the value of the purchased product.

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